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Flood Recovery

Support available for people impacted by the January & February floods (current as at 11:30am, 1 March 2022)

Assistance for Individuals


Personal Hardship Assistance and Essential Services Hardship Assistance 

Australian Government Disaster Recovery Payment 


Essential Services Safety and Reconnection Grant 

  • Financial assistance is available to individuals and families to contribute towards safety inspections of and repairs to residential essential services (i.e. electricity, gas, water and sewerage) damaged by an eligible disaster. Contact 1800 173 349 or visit 


Essential Household Contents Grant 

  • f you are uninsured, or unable to claim insurance, you may be eligible for financial assistance to provide a contribution towards replacing or repairing essential household contents, such as beds, linen and whitegoods, that have been lost or damaged in a disaster. More information is available at Essential Household Contents Grant or by phoning the Community Recovery Hotline on 1800 173 349 where a customer service officer will assist you to complete an online application. 

Structural Assistance Grant 

  • If you’re uninsured, or unable to claim insurance, you may be eligible for a one-off payment as a contribution towards repairs to your home to make it secure and safe. More information is available at Structural Assistance Grant or by phoning the Community Recovery Hotline on 1800 173 349.

Emergency Hardship Assistance Grant 

  • The Emergency Hardship Assistance Grant is available as a contribution to support people directly impacted by a disaster to who are unable to meet their immediate essential needs for food, clothing, medical supplies or temporary accommodation. More information is available at Emergency Hardship Assistance Grant by phoning the Community Recovery Hotline on 1800 173 349.


Assistance for Primary Producers

  • Primary producers across the region impacted by the recent ex-Tropical Cyclone Seth rainfall event can apply for natural disaster recovery assistance. For more information or to apply visit or free call 1800 623 946.

  • Freight Subsidies for Primary Producers are also available to assist primary producers impacted by an eligible disaster with the transport of livestock, fodder or water for livestock, building, fencing equipment or machinery to the primary producer’s home property. Contact Department of Agriculture and Fisheries on 13 25 23 or

Assistance for Small Business



Assistance for Sporting Clubs and Organisations

Disaster recovery funding is available for eligible sporting clubs and organisations. More information can be found here: 

Other Support and Information

Telstra Disaster Relief

  • For eligible individuals and business, free data, long term assistance and payment relief assistance is available. More information can be found here Telstra - Disaster Relief or by calling 1800 888 888. 



NAB Offers $1,000 Grants to Customers 

  • National Australia Bank (NAB) will be providing $1,000 grants to customers and colleagues affected by the Queensland floods, on top of its disaster-relief packages announced last Friday. Eligible customers can use the $1,000 grant for personal necessities such as temporary accommodation, food and clothing. They can also opt for the $1,000 business grant to cover the cost of damaged property, equipment and fencing, as well as for the loss of stock. Customers are encouraged to call NAB Assist on 1300 308 132 or visit, while business and agribusiness customers who wish to access the grants can contact NAB on 1300 769 650. 


Red Cross

  • The Red Cross has a range of resources to support communities in the aftermath of disasters. They address the practical aspects of recovery (such as Cleaning up after an emergency), as well as psychosocial and well-being needs (such as Looking after yourself and your family after a disaster). Please use the below links should you wish to make these resources available on your website and disaster dashboard for the benefits of our community. 

Link to all Red Cross emergency resources


  • Dealing with the stress of an emergency 

  • Coping with a major personal crisis

  • Cleaning up after an emergency (Dealing with wind and water damage)

  • Looking after yourself and your family after disasters 

  • After the emergency (A book to help kids cope with emergencies)

  • Talking with children after an emergency 

  • Helping children and young people cope with crisis

  • Parenting: Coping with crisis 

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